At Enough we pride ourselves on delivering the most outstanding care in customer service. Please kindly acquaint yourselves with our policies which have been prepared to guarantee a relaxing and content visit for all our visitors and customers.
CHANGING BOOKINGS AND APPOINTMENTS
Contact us at firstname.lastname@example.org to place bookings for any appointments. A gift card, prepayment or credit card is required when booking for appointments to be held. Any cancellations or changes to the appointment should be advised no less than 24 hours before the reservation of your appointment through phone call or email. We require prepayment for group bookings and at least a 72 hour notice for changes or cancellation. Any late changes or cancellations will result into 50% of the full fee in a respectful manner, unless it is possible to fill the place.
It would be ideal you arrive 15 minutes before your appointment scheduled time. In the case you are late for an appointment, we may have to possibly shorten or cancel your treatment and the cancellation fee of the full scheduled appointment may still apply.
For the serenity of the studio to be preserved, we honourably ask that mobiles are turned silent when coming to the studio. If you want to share your experience before or after your treatment, you can do this on our social media handle for Instagram @enoughstudio
Whilst in our studio, we request that you to kindly respect our facilities, studio policies, staff and the pleasure of other guests. We run an extremely positive, warm and professional environment. Please be informed that entry to Enough, including invitations to rebook is based on our discretion.
All stylists at Enough are qualified and highly experienced in the respective services they provide. In case your preferred stylist is unavailable on your booking, an equally qualified stylist will attend to you.
For any extra dietary allergies, conditions (such as pregnancy), disabilities or requirements not informed at the time when a reservation is being made, please get in touch with us so we can help with preparing the proper modifications. Just as all care is take, Enough cannot give you a guarantee of totally free treatments (or catering) from any traces of allergens or suitable for any medical situation. Please, kindly get counsel from your healthcare professional. There should be a written clearance for patients under the treatment of cancer or chronic medical conditions from their doctor.
With regards to high sensitivity and several hormonal changes that occur during pregnancy, there are a few treatment precautionary measures for pregnant and breastfeeding mothers. We advise that you confirm with your doctor on each of your needs before you book any treatment.
Throughout your pregnancy and breastfeeding we can provide you with all hair services (expect hormonal changes that can probably have and effect on the hair colour development, anticipate for increased risk of sensitivity)
Before any treatment, please make use of our consultation forms to reveal your medical history to Enough, as well as pregnancy, allergies, medical conditions and skin conditions. In the case whereby the conditions of your health have changed from the time of completion of the forms, please inform us as soon as you can and before your next appointment to let us make the required adjustments. If at any time during your services, you encounter inconvenience, kindly alert your stylist immediately.
Enough is not a clinic and do not provide advice concerning the appropriateness or suitability of any of the treatments we provide for any compatibility or medical condition with any prescription or expert service medication. Any information offered by Enough, should not be interpreted as a replacement for professional medical advice. Enough can decide not to provide you treatment in the event that any of your medical conditions can cause you harm, or even our staff and other clients. You discharge Enough, its agents, staff and third party providers from all liability and responsibilty for any injury, delay, inconvenience, loss or damage caused as a result of a treatment, or in a case whereby you fail or misrepresent to unveil to Enough any of your medical conditions or changes to your medical history before any treatment is done.
Our Privacy and Security Notice describes how we maintain the personal information that we can possibly get from you. Please ask for a duplicate by emailing us at email@example.com
The allowable duration and validity for gift cards is 12 months and can be redeemed for the treatment nominated, or the purchase value of the original card can be utilised towards different services of choice. The number of gift cards have to be quoted at the time a booking for an appointment is done and presented when getting to our studio. In the case where you provide a notice of less than 24 hours or have an appointment rescheduled that was booked with the use of a gift card, the price of the service booked may be deducted from the balance of the card. It is not possible for gift cards to be exchanged for cash or utilised to buy gift cards, products or discounted promotions, packages. Kindly guard your card as it's impossible to replace if stolen.