FAQ’s

+ - How do I make an appointment?

Appointments can be made via our online booking form or via email at hello@weareenough.com.au. You can also reserve your appointment at our reception area. In order to provide you the best possible service and ensure you have our full attention we do not take phone calls during work hours. Please check our T&Cs for more information.

+ - Is it necessary to confirm my appointment?

Yes, you must confirm your booking and appointment. A reminder text is automatically sent 3 days before your appointment and requires a response to confirm. Unfortunately, if appointments are not confirmed within 2 hours of the appointment, we will be left with no option than to cancel the appointment and reallocate to another client.

+ - Is it possible to come in for a consultation prior to making an appointment, and is there a consultation charge?

We highly recommend and encourage clients come for a consult prior to their main appointment, especially in the case where colour correction is required, or if hair is damaged. This way, we can ascertain what is achievable in terms of style and colour. Consultations are free of charge.

+ - What is the duration of my appointment?

Please use this as a general guideline of how much time to allocate for your appointment:

• Cut and blowdry: 1 hour
• Cut and colour (primary colour): 3 hours
• Colour correction: from 4 hours
• Restyle cut: 1.5 hours
• Treatments: 30 minutes
• Styling: 45 minutes

Please note, clients with thick and/or longer hair may require additional time.

To allow for more accurate timings, we ask that you provide us with sufficient information on booking so our stylists can make an accurate assessment of what services and treatments may be required.

+ - What are your stylist levels?

At Enough, we employ a number of freelance stylists to address everybody's needs. Each stylist has a specialisation - some in colour, others in cutting or styling; our stylists are highly skilled and experienced professionals that meet the Enough standard. Because of this standard, we are advocates of each and every team member and will ensure the right stylist and their specialisation is assigned to you depending on your requirements.

Each service is customised to suit your individual style, so please do not hesitate to seek advice from any team member.

+ - Do you guarantee your work?

We absolutely guarantee all of our work, however, in the event that you are unhappy with your results, we have prepared a 2 week redo in our policy. Please contact the salon and we will be glad to rectify the issue as soon as possible.

+ - Running late and our cancellation policy

We recommend arriving 10-15 minutes before your appointment to settle in and relax into your appointment. If you are running 20 minutes late or more we may have to cancel your appointment.

Please be advised that we have a 24 hour cancellation policy that includes appointments we have to cancel due to lateness. We do understand that sometimes unplanned circumstances are unavoidable. Unfortunately with less than 24 hours notice we may not be able to fill your appointment time, your notice lets us schedule another client and in turn, keeps a higher availability of services for you as well as others. Therefore if you cancel your appointment less than 24 hours beforehand you may be asked to pay 50% of the cancelled appointment before you can book your next appointment. Please refer to our T&Cs for more information.

+ - What's the best shampoo and conditioner for me to use for my colour?

This is contingent on a number of factors such as your hair colour, style and needs. For clients with coloured hair we recommend using a colour specific shampoo and conditioner to maintain longevity. To prevent brassiness, it is recommended for clients with highlights to use shampoo and conditioner, such as Mr. Smith Blond treatment, made specifically for treated/blonde hair.

To maintain hair health and structure following your session, you may wish to consider incorporating a weekly conditioning treatment in addition to your hair care routine. This can also delay the onset of brassiness including tonal changes.

We recommend talking with your stylist about what you want to achieve, and any questions and concerns so that we can make an informed recommendation.

+ - What is colour build up and will it impact negatively on my outcome?

Colour build up is used to describe any artificial dye that is positioned in your hair. Until the hair has totally grown out, there is a probability that it remains on the hair and which can affect the outcome of subsequent colour applications. For some, it will require a total colour removal. After your hair has been 'cleaned', it will go through different stages of colour, where you may observe orange, red and/or brassy tones. After your first colour correction appointment, we will provide you an appropriate timeline for your desired colour.

+ - Do you offer Olaplex?

We do not offer Olaplex at Enough, instead we use Hbleach from the OWAY range - the first ammonia-free bleaching cream butter based on Kukui butter and enriched with a synergy of 3 precious oils. This cream has the ability to lift 1-6 levels without compromising the structure of your hair.