Terms & Conditions

At Enough Studio (“Enough”, “the Studio”) we pride ourselves on delivering the most outstanding care and customer service. Please familiarise yourself with our policies to ensure a relaxing visit for our clients, guests, tenants and team members.

New clients: what to expect

  • We encourage you to make a booking in the following ways:

    Email us at hello@weareenough.com.au, via our contact form, or

    via our booking form (if you know which stylist and hair service you’re after)

    You can direct all appointment enquiries via email or our contact form. Please see our FAQs for more information.

  • We recommend arriving 10-15 minutes before your scheduled time. We believe this allows you to make the most of ‘you’ time, and to ease into your appointment with a hot beverage and some reading material, if you’d like.

    We understand your time is valuable. And so is ours. In the scenario you are late for an appointment, we may have to shorten or cancel part of your treatment. Should you arrive more than 15 minutes late for your appointment, we can not guarantee that we will provide the service. A cancellation fee of the full scheduled appointment may apply and is at the discretion of Enough’s senior team.

  • Life can be unpredictable and sometimes appointments need to change. If you need to make a change to your appointment, please contact us at hello@weareenough.com.au 48 hours before your appointment time to minimise disruption. This allows our team to contact clients on our waitlist and/or to reschedule appointments in a timely manner.

  • Any changes and cancellations must be made at least 48 hours before your appointment. We recommend any changes are communicated as soon as possible so that we can find a suitable replacement time.

    Any late changes or cancellations will result in a charge of 50% of the full fee.

  • Group bookings can be made for groups of 3 or more, and can be secured by making a deposit (deposit amounts are confirmed on application).

  • Any changes and cancellations must be made at least 72 hours before your appointment. Any late changes or cancellations will result in a charge of 50% of the full fee.

    Group bookings can be made by contacting us at hello@weareenough.com.au.

  • All team members at Enough are qualified and experienced stylists. In the event your preferred stylist is not available for your booking, we’ll contact you as soon as possible to let you know and ensure an equally qualified stylist is appointed to carry out the service.

Existing and returning clients

  • This is contingent on a number of factors such as your hair colour, style and needs. For clients with coloured hair we recommend using a colour specific shampoo and conditioner to maintain longevity. To prevent brassiness, it is recommended for clients with highlights to use shampoo and conditioner, such as Mr. Smith Blond treatment, made specifically for treated/blonde hair.

    To maintain hair health and structure following your session, you may wish to consider incorporating a weekly conditioning treatment in addition to your hair care routine. This can also delay the onset of brassiness including tonal changes.

    We recommend talking with your stylist about what you want to achieve, and any questions and concerns so that we can make an informed recommendation.

  • To secure an appointment, we encourage you to make a booking in the following ways:

    Making a booking at the end of your appointment to secure your preferred stylist (recommended)

    Email us at hello@weareenough.com.au for stylist availability and all related enquiries

    Via our contact form

  • All team members at Enough are qualified and experienced stylists. In the event your preferred stylist is not available for your booking, we’ll contact you as soon as possible to let you know and ensure an equally qualified stylist is appointed to carry out the service.

  • Please make use of our consultant forms, available prior to your appointment, to disclose any and all relevant medical history to Enough. We also encourage you, our client, to notify us if your health conditions change between appointments so we can make any required adjustments to your treatments, where applicable.

    This includes

    * Pregnancy

    * Allergies

    * Medical conditions

    * Skin conditions

    * Accessibility and mobility requirements

    If at any time during your appointment you experience any pain or discomfort, please notify your stylist immediately.

  • We encourage you, our client, to inform us of any allergies, conditions (such as pregnancy), and accessibility requirements prior to or at your appointment. To make your appointment as comfortable as possible, we appreciate the time to prepare and make proper modifications to accommodate you.

    At Enough, we take as much care as possible to provide treatments that are allergen-free and/or suitable for your situation, however, we cannot guarantee that your treatment will be completely free of any traces of allergens or deemed suitable for all medical situations.

  • We recommend that you seek counsel and advice from your preferred healthcare professional. For patients currently undertaking cancer treatment or for clients who have chronic medical conditions, we ask that you seek written clearance from your doctor before undertaking any treatments at Enough, including the colouring of hair.

  • High sensitivity and hormonal changes are common during pregnancy, and there are precautionary measures for expecting and breastfeeding mothers that we recommend our clients adhere to. We recommend seeking counsel and confirmation with your doctor about your preferred hair services and treatments before booking with us.

    At Enough, we’re committed to delivering our full service range for expecting and breastfeeding clients, however will recommend alternate treatments or services if necessary. This can be influenced by hormonal changes that may affect hair colour development, or increased sensitivity.

    To maintain hair health and structure following your session, you may wish to consider incorporating a weekly conditioning treatment in addition to your hair care routine. This can also delay the onset of brassiness including tonal changes.

    We recommend talking with your stylist about what you want to achieve, and any questions and concerns so that we can make an informed recommendation.

Gift cards and promotions

  • The allowable duration and validity for gift cards is 12 months and can be redeemed for the treatment nominated, or the purchase value of the original card can be utilised towards different services of choice. The number of gift cards have to be quoted at the time a booking for an appointment is done and presented when getting to our studio. In the case where you provide a notice of less than 48 hours or have an appointment rescheduled that was booked with the use of a gift card, the price of the service booked may be deducted from the balance of the card. It is not possible for gift cards to be exchanged for cash or utilised to buy gift cards, products or discounted promotions, packages. Kindly guard your card as it's impossible to replace if stolen.

  • Instagram Promotion: 20% off all cuts and colours for a limited time.

    T & C's: Available to new clients only when booking with our stylists. Not applicable on products, services only.

Privacy

Our Privacy and Security Notice describes how we maintain the personal information that we collect from you. Please click here to read it.

Disclaimer

Enough is not a clinic and we do not provide advice concerning the appropriateness or suitability of any of the treatments we provide for any compatibility or medical condition with any prescription or expert service medication.
Any information offered by Enough, should not be interpreted as a replacement for professional medical advice.

Enough reserves the right to refuse treatment in the event that any of your medical conditions can cause further harm to you, or increase risk to our team and other clients.

You (“the client”) discharge Enough, its agents, staff and third party providers from all liability and responsibility for any injury, delay, inconvenience, loss or damage caused as a result of a treatment, or in a case whereby you fail or misrepresent to reveal to Enough any of your medical conditions or changes to your medical history before any treatment is done.